Grievance redressal

Last updated: 6 October 2026. If something hasn’t met your expectations, tell us. We’ll put it right.

1. How to raise a complaint

Email grievance@creditjunction4u.com with your name, registered mobile number, a description of the issue and any screenshots or reference numbers.

2. Escalation levels

Level 1 — Support: hello@creditjunction4u.com. Most queries are resolved here.
Level 2 — Grievance Officer: if unresolved within 7 working days, write to grievance@creditjunction4u.com with your Level 1 reference.
Level 3 — Lender / regulator: complaints about a loan itself are handled by the lender’s grievance officer. If unresolved within 30 days, you can approach the RBI Integrated Ombudsman at cms.rbi.org.in.

3. Our timelines

Acknowledgement within 48 working hours
Resolution target: 7–10 working days

4. Fraud warning

We never ask for OTPs, passwords or upfront fees. If someone claiming to be from CreditJunction4U does, report it to us and at cybercrime.gov.in or call 1930.

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